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When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion - Dale Carnegie.

Many a times we experience that our business is a intimidating. Or maybe we have a boss who doesn’t value us. Maybe a client treats us like dust!

It is commonly found that people feel left out, being treated as an unsung hero, and feel badly neglected at work. And as a result, they suffer.

Let’s face it. Business isn't generally fun. Be that as it may, we can surely build up the business landscape by improving one thing: Emotional intelligence.

Emotional intelligence (also known as ‘emotional quotient’ or EQ) is ranked sixth in the world on the list of top 10 skill that employees will need to practice to be super successful in their workplace of the future.

In today’s world, solving emotion-related problems is very important. At work, we deal with variety of problems, some of which can be as complex as it can be. And we often have to work together in teams, to find solutions. Success in business is not about your grade-based metrics like SAT scores or IQ tests. It’s all about making an impact as a leader and if you want to achieve meaningful things, you must be able to work with other people. From that perception, EQ is an important ability that can bring better outcomes and extra success.

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EQ generally refers to someone’s capability to watch, understand and deal with their own outlooks and emotions.

Noted psychologist Daniel Goleman has clearly stated that it has five fundamental mechanisms:

Conscious knowledge: The ability to be familiar with and understand your moods and emotions, and how they affect others

Self-reliance: The aptitude to control instincts and moods, and to think before acting

Internal motivation: Being driven to pursue goals for personal reasons, rather than for some kind of reward (the opposite is external motivation)

Understanding: The ability to identify and welcome others’ motivations, which is vital for building and leading teams positively

Social skills: The aptitude to manage relationships and form networks

Emotional Intelligence predicts performance

If someone asks us, How much of an impact does emotional intelligence have on your professional growth? The best answer is: A LOT. Yes, It’s a powerful way to focus your vigor in one direction with a remarkable result.

Emotional Intelligence is the toughest predictor of performance alongside 33 other relevant workplace skills.

Naturally, people with a high degree of emotional intelligence earn more money than an average people with a low degree of emotional intelligence. It’s always vital to study the emotional intelligence of your team before throwing a business. Also, if your team members are lacking in this area, it’s significant to work on refining these skills for the betterment of yourself and your organisation.

Emotional Intelligence in workplace

Many prominent mental health experts consider that emotional intelligence is a profitable asset in the workplace, where workers with high levels of EQ may possibly be better ready to team up with others, manage work-related pressure, resolve conflicts within workplace relationships, and learn from previous interpersonal mistakes.

So where is Emotional Intelligence most important?

This may not mean high emotional intelligence is beneficial or necessary for all jobs. Numerous studies have shown that jobs that involve huge amounts of personal interaction, for example, Sales or Real estate jobs can benefit from employees possessing higher emotional quotient. While the opposite is true for jobs / professions that are generally more individualistic, such as a research scientist or an accountant.

On the other hand, it has been found that in places where people tend to work alone and possess high emotional intelligence may actually perform at a lower level than the average worker because they may be desperately concerned about the feelings of other people.

Leadership skills and role of Emotional Intelligence

Employers with high emotional intelligence in many varied situations can be better able to work together with others, be able to work-related stress, resolve fights that may come in inside workplace interaction, and learn from earlier interpersonal mistakes. However emotional intelligence may not be needed for every kind of job, it can be an important quality for most people in leadership positions.

To be competent leaders in the office, managers, superiors, and other experts must be competent to function effectively with people under them. A good leader is capable to create the type of work environment where each person feels important and encouraged to be successful.

Leaders with higher emotional intelligence are capable to use their social skills to substitute relationship and faith with their employees. They always lean towards to view their team members as persons with outstanding abilities, backgrounds, and behaviors. Good leaders always try to distinguish and connect emotionally with their staff genuinely, sharing in their joys as well as their concerns.

As you train your brain by practicing new emotionally intelligent behaviors, it starts to figure out the qualities required to make them into habits. As a result, you begin responding to your surroundings with emotional intelligence without even having to think about it.


Also read: How To Ensure Customer Loyalty For Your Business?


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